PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or purchase from BadDogMetalworks.com (the “Site”). By using the Bad Dog Metalworks website, you consent to the data practices described in this statement. We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

COLLECTION OF PERSONAL INFORMATION
All information that you provide to us will be used solely for the purpose that it was given. We DO NOT store any payment information.
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically collected information as “Device Information.”
We collect Device Information using the following technologies:

- “Cookies” are data files placed on your device or computer and often include a unique anonymous identifier. For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data, including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We generally use the Order Information we collect to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Email marketing: With your permission, we may send you emails about our store, new products, and other updates. We will never supply any of your information to a third party.

OPT-OUT
You may withdraw your consent for us to contact you at any time. To opt-out of further communications, please send an email to support@baddogmetalworks.com. To unsubscribe from our mailing list, you may do so here. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website.

PAYMENT
If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy). We DO NOT store any payment information. Please note that third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies concerning the information we are required to provide for your purchase-related transactions. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

DISCLOSURE
We may share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We DO NOT store any payment information.
Finally, we may also share your Personal Information to comply with applicable laws and regulations or to otherwise protect our rights/if you violate our terms of service.

CONTACT US
For more information about our privacy practices or if you have questions, please contact us by email at support@baddogmetalworks.com or by mail using the details provided below:
Bad Dog Metalworks
[Re: Privacy Compliance Officer]
PO Box 295, Avoca IN 47462, United States

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RETURNS

All sales are final, and no refunds will be issued unless:

You receive the wrong item.
Your item arrives damaged.

What if my order arrives damaged?

All of our parcels are insured. In the event that your order arrives damaged, please document the damage with photos. If the packaging is damaged, take photos of that as well. Contact us here and we will work with you to either replace your order or refund you.

SHIPPING

Each piece is made to order and ships out to the continental United States within 5-10 business days.

We currently only ship to the continental U.S. Please contact us for a quote on International shipping. 

DIGITAL FILES

The buyer shall only use our digital files in accordance with the permissions within this agreement.

With the purchase of this digital file, you are buying the right to create consumer products. You are not purchasing the right to resell and/or share the digital file you purchased. Bad Dog Metalworks retains full right of the file for resale purposes.

Please secure your digital content, as your download link will be limited. We do not send replacement files.

Please note, all digital designs come with two dxf files. These are not different designs or revisions. They are alternate formats. Some machines will work with either, while other machines/software prefer specific DXF formats. If you have an issue, please try the included alternate dxf before assuming it's the file.

CARE INSTRUCTIONS

While we do our very best to provide you with a perfect sign, please use caution when handling. Depending on the design, sharp edges are possible. Properly secure your artwork on the wall. Keep in mind that bare metal signs will rust organically if you don't finish them. (Which is often done intentionally to achieve a rustic look) We also provide powder coat services that will do all of the work for you. Each powder coated piece easily wipes down using just a damp cloth & is safe for outdoor display.

MOUNTING

How do I hang my art?

Some of our signs come with mounting holes. This will reflect in the product photos. However, others do not. For those designs, you can use the cut-out areas to tuck small finishing nails. 

Check out our blog post on mounting and installation for more.

FAQ'S

I see your signs on other shops and websites. What’s up with that?

We don't just sell metal artwork. Our art was in such demand that we decided to sell our designs to other small businesses too! It's highly likely you'll see your favorite Bad Dog cuts all over the internet.

Do you offer different sizes?

We can make ANY of our designs larger. However, not all designs are candidates to make smaller. Smaller pieces often result in loss of details. In other words, bigger is usually better. Contact us now for a custom size quote.

What if my order arrives damaged?

All of our parcels are insured. In the event that your order arrives damaged, please document the damage with photos. If the packaging is damaged, take photos of that as well. Contact us here and we will work with you to either replace your order or refund you.

ABOUT US

What's up, pups?

Bad Dog Metalworks is our youngest (pup) born out of the desire to stop working for the man. We are a small, family-owned, and operated business out of the midwest. When we started, we thought we'd be selling handmade metal art and home decor, but the universe had additional plans for us. Because quickly after, we had a lot of interest from other makers to share our custom designs and blueprints. We began offering dxf and svg files of our original artwork to other people in our industry. (There's enough room for everyone to eat, right?) Hence why you see Bad Dog designs offered by a lot of other small businesses and makers.

Ourdigital contentis a step above the rest. Each design is scrutinized for symmetry and balance, with minimal nodes; Delivering you with the cleanest cutting dxf and svg files in the industry. We love seeing other small businesses succeed!

We pride ourselves on high-quality metal art. Since each piece is made-to-order, everything we produce is created with you, the customer, in mind. From charming farmhouses to man caves and everything in between, we offer personalized monograms, home theater decor, patriotic flags, and so much more.

While shopping for metal art, you'll often see, "if you can dream it, we can build it." Just know that with Bad Dog Metalworks, the sky is truly the limit as we design everything in-house from conception to delivery.

Our goal is to provide you with a true quality product using state-of-the-art equipment, American-made steel, and supplies. We will deliver a finished product that you can take pride in for many years to come.

Thank you for taking the time to learn more about us. We can't wait to deliver you your next piece of home decor.